MacBook Repair Malaysia — Apple Certified, No Fix No Fee

It depends on your model and the issue. Battery, screen, keyboard, and trackpad replacements are fixed-rate — we publish prices on the service pages. Logicboard Repair and water damage repairs are quoted only after a free diagnosis, because no two boards fail the same way. Either way, you get the exact final price in writing before we open anything. No diagnostic fee, no hidden charges. WhatsApp us your model and what’s wrong for a ballpark, or drop by any branch for a free check.

Most common repairs — battery, screen, keyboard, SSD or RAM upgrade — are done the same day or within 24 hours. Logic board repairs and water damage cases typically take 3–5 working days because they need component-level diagnosis and rework. We give you a clear timeline at quotation, not halfway through the repair.

If we can’t repair your device, you don’t pay. Full stop. No diagnostic fee, no labour charge, no “inspection fee” surprise. We’ve held this policy since day one because you should only pay for results — not for our time figuring out what’s wrong.

If your MacBook is still under Apple’s standard warranty or AppleCare+, we recommend going to an Apple Store or Apple Authorised Service Provider first — repairs done outside the authorised channel during the warranty period can affect coverage on unrelated future claims. Once your Apple warranty has expired, repairing with us has no impact on anything, and we cover our own workmanship and parts for up to 3 years.

KissMyMac® is an Apple Certified Independent Repair Provider (IRP) — Apple has vetted us, trained our technicians, and given us direct access to genuine Apple parts, official Apple diagnostic tools, and approved repair procedures. We’re not an Apple Authorised Service Provider (the model Apple Stores and a handful of enterprise partners run on), but the parts, tools, and standards we work to are the same. The practical difference for you: we usually quote lower, move faster, and explain things in plain language — not corporate scripts.

Yes — for any repair where genuine Apple parts are available through the IRP programme, we use them and the repair gets logged in Apple’s system, verifiable at any Apple Service Centre. For older models or parts Apple no longer supplies (common with 2015–2019 Macs), we use certified high-quality replacement parts and tell you upfront which one is going into your machine. No silent swaps.

Yes. We don’t access your files, photos, or accounts unless the repair specifically requires it — for example, verifying a logic board boots into your account after board-level work — and even then, only with your permission. We still recommend backing up to iCloud or Time Machine before drop-off as standard practice. Our technicians work under NDA and your data stays on your device.

Yes — water and liquid damage is one of our specialities. We do component-level logicboard repair and corrosion repair, not just a full logic board swap (which is what most shops quote because they can’t repair the board themselves). Bring it in as soon as possible — every day liquid sits on the board, more components corrode. Free diagnosis, and we’ll tell you honestly whether it’s worth repairing or not.

Yes. Logic board repair is what KissMyMac® was built on. We do component-level repairs for liquid damage, no-power, no-display, no-charging, GPU failure, USB-C port damage, and chip-level faults — issues most repair shops quote as “needs full logic board replacement.” We’ve completed 30,000+ repairs across MacBook Pro, MacBook Air, iMac, Mac mini, and Mac Pro over the past 8+ years.

Up to 3 years, depending on the part and repair type. Most replacements come with a 6-month to 1-year warranty as standard, and our workmanship is covered throughout. You’ll get a tax invoice with the warranty terms in writing. Bring it to any of our 3 branches for a warranty claim.

Yes — we accept courier-in repairs from anywhere in Malaysia (Penang, Johor, Sabah, Sarawak — all welcome). WhatsApp us first so we can guide you on safe packaging and assign your case. After repair, we ship back via insured courier. For Klang Valley customers, we can also arrange paid pickup and return on request.